Returns, Refunds and Exchanges Policy

We guarantee our products against defects in material and workmanship, if you are not completely satisfied with your purchase please contact us for a replacement or refund.

We want you to be fully satisfied with every item you purchase from PetFashionz.com. If, for whatever reason, you are not satisfied with your purchase, we will accept returns for 30 days after purchase if the following conditions are met:

- All items must be unworn or unused and in their original packaging.
- Due to the nature of customized or edible products, no return or refund is available.
- Customer must pay for return shipping of products.
- We are not responsible for lost or damaged returns during return shipment, we recommend using a trackable carrier.
- Original shipping charges non-refundable.
- We cannot accept returns for products that are sent back damaged or not in resellable condition.

Returns will be credited to original payment method used.

 

How To Return an Item:

Item must be in its original unused condition, unless there is a manufacturer defect.

Item must be returned within 30 days of purchase.

1. Please email Info@petfashionz.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
     PetFashionz.com        
     RMA #
     P.O. Box 333
     Walnut, CA 91788-0333

3. Include in your package a copy of the invoice

Return Exceptions:
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges:
If your item is in like new condition, you may exchange your item for a different size or color.

 

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